Got a tricky problem. One of my PA's at work when sending an email on behalf of the managers email through outlook 2010 is not saving the email in any of the users sent folders.

Before when the PA sent the email from her computer, there would be an email in BOTH the PA's sent folder and the Managers sent folder.

This email is now not showing.

If the PA sends an email with her own email it shows in her sent folder, and vice versa for the manager.

The closest MS support I could find is:

kb 2181579

but these steps do not work, as in they are already completed but show no results

I have narrowed the problem down to our windows exchange mail box.

Any other user in the company has no problems, and the PA does not show sent emails from any other profile, when sending it on their behalf.

Our current exchange server is running on Windows 2003 R2 SP2, Windows Exchange v.6.5.7638.1

I was looking for a solution to fix this problem, not just making a new user account for the PA, in AD. All the boxes necessary boxes are ticked in AD, as well as outlook 2010. The office 2010 is the latest as it was freshly reinstalled.

Regards

Darren

Hi,

Please verify whether the issue happens when sending emails via OWA.

Thanks,